EFaucets.com Complaint - You CAN get all your money back from eFaucets
RACINE, WISCONSIN -- Like everybody else writing here, I experienced eFaucets horrible customer service and deceptive practices first hand. I placed an order for items listed as “in stock and ready to ship” only to find out later that one key piece really wasn’t in stock and would take weeks to come in. Of course, I couldn’t cancel the order without paying the restocking fees.
I complained to the Wisconsin Department of Consumer Protection (eFaucets is located in Wisconsin). My main argument was that eFaucets is using deceptive marketing practices by showing that items are in stock when really they are not. It is reasonable for a consumer like myself to rely on this information and expect that all items listed as in stock will be readily available. The WDCP agreed with me and issued a warning letter to eFaucets stating that they were in violation of Wisconsin law and needed to either make sure that the stock listing on the site was accurate or remove the listing altogether.
Following this letter, I did receive a FULL refund of the purchase price without any restocking fees taken out.
Unfortunately, the DCP can’t help if your issue is only related to nasty customer service reps, half hour hold times, being hung up on . . . . or any of the other wonderful experiences many of us are having with them. However, if you think you have a valid legal argument for why they should give you a refund, I strongly suggest filing a complaint. Unlike the BBB, they have the power to make a decision and force the merchant to abide by it. You can find their complaint form at: http://datcp. state. wi. us/cp/consumerinfo/cp/complaint-form/CPComplaintForm.jsp
I would also suggest filing with the BBB and your credit card company, but I found both to be less effective . . . but if enough of us complain, over time they may take action.
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