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Coach, Inc. Complaint - Coach "Repairs" policy are non-existent - Leather Handbag
Leather Handbag - Complaint
Twice this has happened to me:
After a couple of years of use, the seams of my coach bags start to unravel. Nothing unusual -- simply wear from use. Coach touts itself on repairing and cleaning their bags "for free" (actually a $20 fee for "shipping") and for the life of the bag. So, I pay the fee, hand over my bag and wait 6-8 weeks for the bag to be returned as good as new. Yet both times, I've received the bags in the same worn condition with a form letter that states "after review it has been determined the bag cannot be repaired..." and then Coach includes a 40% discount on a future full-retail price purchase of another bag. Are you kidding me? How can Coach not re-sew a seam? Why doesn't Coach return the $20 (or at least some of the fee) after "determining" they cannot repair their own bag? What a scam! To anyone who owns a Coach bag in need of repair, I suggest you take it to your local shoe-repair man and have him fix it. It'll cost no more than $20 and you'll have a brand new, cleaned and flawless bag. I will NEVER purchase a Coach bag or product again. I promise that.
After a couple of years of use, the seams of my coach bags start to unravel. Nothing unusual -- simply wear from use. Coach touts itself on repairing and cleaning their bags "for free" (actually a $20 fee for "shipping") and for the life of the bag. So, I pay the fee, hand over my bag and wait 6-8 weeks for the bag to be returned as good as new. Yet both times, I've received the bags in the same worn condition with a form letter that states "after review it has been determined the bag cannot be repaired..." and then Coach includes a 40% discount on a future full-retail price purchase of another bag. Are you kidding me? How can Coach not re-sew a seam? Why doesn't Coach return the $20 (or at least some of the fee) after "determining" they cannot repair their own bag? What a scam! To anyone who owns a Coach bag in need of repair, I suggest you take it to your local shoe-repair man and have him fix it. It'll cost no more than $20 and you'll have a brand new, cleaned and flawless bag. I will NEVER purchase a Coach bag or product again. I promise that.
Comments:
Posted by jktshff1 on 2010-07-20:
"for the life of the bag" Apparently, yours are dead.
Posted by Weedwhacked on 2010-07-20:
The $20 fee went to the shipper. They're not going to refund that at all.
Posted by SaMoore on 2010-07-20:
I have seen this same review by others on the net. Thanks for the heads up. I have several Prada bags and have considered Coach from time to time but because of the complaints I think I will skip it.
Posted by Venice09 on 2010-07-20:
That's good advice. I shoe repair person would cost less than twenty bucks, and you'd have the bag back a lot quicker with a lot less hassle.
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