National Car Rental Complaint - Do not rely on delivery promise
SAN FRANCISCO, CALIFORNIA -- We were very disappointed that Specialty Cars did not follow through with the delivery service as promised. We had the car reserved for weeks and were assured it would be delivered to our San Francisco hotel on Sunday, 7/11, at 11am. That morning by 11:45am there was no car and no attempt to notify us of a delay. Thankfully, we were close to the Ofarrell store, so my husband walked, bypassed the chronic long line of customers and got the car. By that time, we were a good 2 hours behind schedule. We even joined the 'Emerald' National service to qualify for the delivery. National Car Rental will hear from us and we will cancel our 'Emerald' status.
It was clear the Ofarrell St office was hopelessly understaffed. We tried a number of times, Fri & Sat, to approach the store for a possible upgrade and were met with long, slow lines. Needless to say, we had better ways to spend our valuable vacation time, especially, with a car already reserved.
I'm sorry to say, we will not be using National Car Rental or any of its