Best Buy Complaint - Misled by Geek Squad
BIRMINGHAM, ALABAMA -- I had the AV Security Suite virus on my computer. When I explained this to the Geek Squad, their response was..."$199.00 to remove virus and $100.00 to save my files." Then mentioned I would be better off buying a new computer as I have XP and I am 2 operating systems behind.
Choosing neither option, I went on the net and found a site which helped me remove the virus for free. My computer works as well as ever now.
I will never buy anything from Best Buy again! Beware.