Priceline.com Complaint - American Soldier Killed Awaiting Priceline
Okay so maybe my title is a little dramatic. I bought the travel insurance in case of an emergency. My brother was injured in a roadside bomb in Iraq and couldn't make it back to the states to act as my host or pick me up. Priceline wanted a doctors not and my consent to have his medical info. SO for one he is layed up in a hospital a million miles away, and two that's a direct violation of HIPPA to have a third party consent to the release of another medical records. If we had access to fax and phone then it would be easier, but he was injured defending this country so Priceline can be rigid and preach made up policies. Then there claims department told me that they could not process a claim due to the fact that its a war realated offense and they will not cover war expenses. That is so contradicting. I have used Priceline in the past and they have never been this horrible. What happened? They suck! There policies wrap them up in a cocoon so tight that it overrules customer satisfaction. So instead of someone helping when I call they apologize and tell me there is nothing they can do, which is bull because they own my ticket and are greedy [snip].
I feel like they don't want to do any work, and just place me on hold to tell me no while they chat around a water bubbler. Seriously why even have a company, building and relations dept if you can't solve problems, help, or be compassionate!