EMachines Compliment - Bad choice - eMachine e525
I needed another laptop, so I went to WalMart. I selected the eMachinee525 laptop with full Windows 7 and a trial version of Microsoft Office Home and Student 2007. I had some troubles backing up the system as it would not format the disk. I use an online back so I didn't think much of it. When the Microsoft Office trial expired, I tried to convert it to the full version. The website defaulted to was invalid, so I tried to go directly to Microsoft. I was referred to the new 2010 version, and tried to purchase it. The site would not properly accept my order, so I ordered the product key direct from WalMart for the 2010 version.
After several attempts to install it according to instructions, I had to call Microsoft. After days of wrangling with customer service, I was advised that the Windows 7 had a corrupt Windows Installer file. Even though it was a software problem, Microsoft said I had to go through the equipment manufacturer to get it fixed. I contacted eMachine (Gateway/Acer) for assistance. The service representative referred me to a site for reinstalling VISTA saying it would work the same with Windows 7. The instructions provided were faulty. When I later tried to access the instructions again, the web page had been removed.
I called eMachine support again. I was advised that the machine was still under warranty, but since it was a software problem, not a hardware problem; it would have to be referred to the Pay For Support Team for special handling.
eMachine does not stand behind its warranty and Microsoft will not stand behind its software unless purchased directly from them, even if properly licensed.