Meijer, Inc. Complaint - Franchise Post Office Overcharging
ADRIAN, MICHIGAN -- The Meijer store franchise Post Office at Adrian is overcharging for Shipping Flat Rate Boxes. I shipped a medium flat rate box to NYC about a month ago and paid $14.50 for shipping instead of USPS advertised rate of $10.70. The saleswoman on the customer service counter refused to correct her mistake by saying that I should complain to the USPS about overcharging. After thorough rechecking of shipping rates and printing of shipping label using USPS I sent my son to Meijer @ Adrian and the saleswoman there asked to pay $14.50 for Med FRB. My son did not ship the package. So I went to the franchise PO again at around 6:50 pm and requested the salewoman there to charge $10.70 which is the advertised rate but she refused to do so and was very rude telling me to go to the Post Office instead of Meijer. I requested to talk to her supervisor but she very rudely refused to call her supervisor. On my insistence, she eventually called her supervisor, who after 15 minutes of futile discussion ended up calling her supervisor who eventually charged correctly for the package.
Overall it was a very bad experience as I had to deal with rude, unhelpful staff who had no idea of the concept of politeness with customers. MEIJER Stores needs to set their house in order and stop overcharging their postal service customers.