North American Bancard Complaint - PCI Compliance Fee Not Federally Mandated
This review is written to add our voice to the other companies who feel they have been taken advantage of by poor, if not illegal, practices by the North American Bancard Company.
We have also been hit with this surprise charge! Security is necessary and PCI compliance seems reasonable. What is wrong and perhaps fraudulent, is the way NBA is doing this. The salesperson took the time to go over all possible charges with me when I signed up and PCI was not mentioned. Obviously this has been around for some time so why not list it? When I asked about this, they simply fall back on the contract clause giving them the right to arbitrarily assign fees.
Then they say this is a federally mandated fee! This is a lie if not fraud. While PCI compliance may eventually be required by federal law, I doubt it will include a mandated fee.
Fortunately, I had the presence of mind to only sign a one year contract and the low monthly rate is many times less than the additional fee to cancel the contract. I will find another service, even pay a larger monthly fee, to not have to deal with NBA. As a company policy, we will discourage the use of credit cards in favor of checks and alert anyone who passes our way to avoid dealing with NBA
Company Response on 7/23/2010:
July 23, 2010
NAB works very diligently to resolve all customer issues and complaints. Since our inception in 1992, we have worked with over 125,000 merchants of all sizes and levels of complexity. We provide a high level of service and support to our customers, as is evidenced by the low number of complaints we handle. Occasionally we, like any other large company, may make a mistake or mishandle an issue. When these are brought to our attention we resolve them to the best of our ability. Our 250+ employees work hard every day to make doing business with NAB a pleasure for our merchants and stakeholders, all we ask is the opportunity to recover well.
First and foremost I would like to apologize for any unsatisfactory service that you have received on your Merchant Account # xxxxxxxxxxx773. Per our conversation today in regards to the PCI fee, you were advised through your monthly statement the month prior to being billed.
As explained, PCI Data Security Standard was created to offer an additional level of protection for consumers by ensuring that merchants meet minimum levels of security when they store, process and transmit cardholder data and applies to all service providers and merchants that accept credit cards regardless of size or acceptance method.
The PCI Data Security Standard was reflected in the Terms & Conditions but not the exact amount. You can refer back to Section 3. Procedures where it states, “The PCI DSS is administered and managed by the PCI SSC (www.pcisecuritystandards.org), an independent body that was created by the major payment card brands (Visa, MasterCard, American Express, Discover and JCB.).”
In an effort to provide resolution, a credit has been submitted in the amount of $50.00 which will be applied on your next month's monthly statement. Should you have any questions regarding this response, please contact me at 248-283-6059.
More Reviews on North American Bancard: