North American Bancard Complaint - PCI Compliance Fee Not Federally Mandated
This review is written to add our voice to the other companies who feel they have been taken advantage of by poor, if not illegal, practices by the North American Bancard Company.
We have also been hit with this surprise charge! Security is necessary and PCI compliance seems reasonable. What is wrong and perhaps fraudulent, is the way NBA is doing this. The salesperson took the time to go over all possible charges with me when I signed up and PCI was not mentioned. Obviously this has been around for some time so why not list it? When I asked about this, they simply fall back on the contract clause giving them the right to arbitrarily assign fees.
Then they say this is a federally mandated fee! This is a lie if not fraud. While PCI compliance may eventually be required by federal law, I doubt it will include a mandated fee.
Fortunately, I had the presence of mind to only sign a one year contract and the low monthly rate is many times less than the additional fee to cancel the contract. I will find another service, even pay a larger monthly fee, to not have to deal with NBA. As a company policy, we will discourage the use of credit cards in favor of checks and alert anyone who passes our way to avoid dealing with NBA