Infiniti on Camelback Complaint - Amateur hour at Infiniti on Camelback, Phoenix Az.
PHOENIX, ARIZONA -- Want the proverbial used car sales experience, then Infiniti on Camelback is the car dealership for you. Instead of high-end service commensurate with high-end luxury brands like Lexus, what you get are the low-end, lie-to-your face amateurs who more than likely were fired from car dealers on Van Buren St. I mean no disrespect to the dealers on Van Buren st.
On a Saturday afternoon, we were the only customers at Infiniti on Camelback and bought a FX35. Paid cash.
Meet Dwayne, Finance Manager who sat in the sales manager office for an hour straight while we waited to have the paperwork done and then proceeded to have us sign incomplete documents including a blank Power of Attorney documents because he wasn't prepared. After the sale, we spent 3 weeks waiting for our license plates. After several calls, I had to insist Dwayne follow up with their registration dept. Turns out, they 'forgot' to have the emissions test done on the vehicle. They sold a vehicle in Az without an emissions test! As compensation, Dwayne offered a gas card for the inconvenience. Did we ever receive the card? no. After talking with Bill the "Executive Manager" who assured us that we would be compensated for their mistakes and delay, as well as his commitment to follow up on the Owners Manual we were told had been ordered, we never heard from the “executive manager” again.
I'll never visit this dealership again and will think twice about visiting another Infiniti dealership. As prospective buyers, its important you know what you are in for, i.e. Caveat Emptor. Do you really want to put up with lousy sales service and have to insist they do their job?
This information is also being sent to Eric Anderson, Vice President, Infiniti West Region, Nissan North America and the Van Tuyl Group who manages Infiniti on Camelback.
Lastly, there is a reason why Lexus is #1 luxury brand in the world; great cars AND great service which is why the wife's next car will be an IS 350C instead of a G37. Cash.