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Automaxx Complaint - Stay Away From Here

Review by Keealia on 2010-07-21
DO NOT PURCHASE A CAR FROM HERE!!!! The staff is rude and there is no communication amongst them. I had the worst experience. First, I purchase a car from here two days later it broke down with transmission problems. Automaxx did agree to fix it but they gave me the run around about the car. I got it three weeks later. Then I agreed to pay monthly and was payin on time and the full amount. Well someone decided I should pay biweekly and they were trying to get more money from me.. Every month for a year I had to explain that I paid monthly and each time they apologize for the misunderstanding, then two weeks later they would call and ask me for a payment. This went on for a year until finally the supervisor in the home office put a note on my account stating that I don't have bi weekly payments. Omg! there is absolutely no communication. The staff never smile and always have an attitude..What are yall made at me for I'm the customer. My friend got a car from here after I told her not to and had same problem.. They harassed her about payments she had already made. Her car broke down it was the timing belt or something. They gave her the run around about the car and at one point they had lost the car..no one knew where it was.

Finally, after Three months my friend finally got her car back..It took three months to fix a timing belt. I AM A REAL CUSTOMER WITH REAL EXPERIENCE WITH THIS PLACE AND I AM TELLING YOU DO NOT PURCHASE A CAR FROM HERE..
Comments:2 Replies - Latest reply on 2012-12-23
Posted by Alain on 2010-07-22:
A bad experience and not likely to give them repeat business.
Posted by Sonia on 2012-12-23:
Horrible experience.....Bought my truck 5 months ago, and 2 weeks ago i had catastrophic transmission / Tcase issues. My truck is sitting there as we speak and they are trying to convince me that i went off roading with my truck!, I think i would know if i did!. They are rude, ignorant, argumentative, manipulative assholes there. Totally the type of guys that give "used car salesmen" the bad rep!. Avoid Automaxx at all costs!

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