Wells Fargo & Company Complaint - Hidden fees and poor customer service
SANTA ANA, CALIFORNIA -- I have been with WellsFargo now for 2 years. When I bought the car, it was the only thing I ever had on my credit. Because of this, they charge me a 20% interest rate. Everytime I ran behind on payments (usually within a week past due) they talk to me like I am the most awful person walking the face of this earth. Like none of them have ever been behind on any bills whatsoever and they are all so perfect and how dare me. I totally get it, they put their trust in me to pay them on time, thats why they loaned me the money, but at the same time I am a customer of theirs and no one should ever treat customers that way. I have never talked to the same person twice and every person with the expection of one (kina) have had an attitude by the time they answer to the time they hang up. I look at it like yes you gave me a loan thank you for that, but you are getting your money every single month. Not only that you are getting more than your money back with your 20% interest rates and "late fees". They call all hours of the night an harass anyone that answers the phone. real incident, I didn't know it was them calling, the caller id didn't show a name yet and instead of pressing the answer button, I ACCIDENTLY pressed the hang up button. So they call right back and my fiance answers the phone the first thing the WellsFargo employee says, "are we going to be mature now?" my fiance said "excuse me? who the hell is this?" He then asked to speak with me and my fiance says "you don't have the right attitude to be speaking with her." before my fiance could hang up the Wells Fargo says, "tell that to the tow truck thats on its way". So naturally my heart skips a beat and I call back and speak with someone else and ask them what was going on because as far as I was concerned, I wasn't past due at all. I found out he acted like that seriously over a $27.00 late fee. They are extremely rude and hateful. I recommend that no one ever gets a loan with them. Even if its a higher interest rate with someone else, its so worth it because you don't have to deal with this company and its miserable employees.