Econolodge in Montreal, Canada Complaint - Terrible place with horrible service
MONTREAL -- This has been the most dissatisfying, frustrating, service-lacking stay in all our travel experience. It lacked even the most basic level of service, and the staff were discourteous and downright rude, and filled with attitude.
Rooms were shabby; one of ours still had dirty towels (and a dirty t-shirt) left by the previous guest, which were not removed until 2 days into our stay, despite being dumped on the floor. There was no wardrobe or rack in the room; absolutely nowhere to hang up clothes or coats. One of our rooms had a locked minibar (which we wanted to use as a fridge), but no key. The front desk clerk explained that the previous guest must have taken the key, and that he would notify the manager. 24 hours later, we still had no key and, upon inquiry, were informed that it was our job to track down the manager and let him know we wished the minibar unlocked, as the manager will not 'bother us' in case we did not wish 'to be disturbed.'
The free wireless internet did not work a single day of our 5-day stay. When we inquired on the first day when it would be fixed, we were told by the front desk clerk that he "does not know," which was also the answer to our inquiry as to whether they were expecting the tech anytime soon. When we asked about the wireless internet again, on the last day (a couple of hours before check-out - idle curiosity), we were told the same thing.
If you want to have your room cleaned past noon, forget it - housekeeping does not work after 12pm, despite the fact that it is the official check-out time.
Continental breakfast is a joke - upon coming down to the lobby, one must tell the front desk the number of people in the party, and each person will be allocated two small croissants; no more. On days when there are no croissants, guests have to do with Wonderbread. On the bright side, Wonderbread dosage is not regulated, and there is a toaster that comes with. Coffee is available all day long, but cups are not (if they were, we never saw them!); it is bring-your-own for that midday caffeine infusion.
And all that is in addition to the fact that, despite being conveniently located in the center of the city, this Econolodge is actually on a rather sketchy, unpleasantly stinky street.
In our experience? Take your money elsewhere.