Guitar Center.com Store Complaint - Caveat Emptor Shipping and Service
CHERRY HILL, NEW JERSEY -- Item:
Fender Standard Stratocaster
Candy Apple Red w/ Maple Neck
A brief outline;
On 7/6/10 I ordered a Fender Standard Stratocaster
Left Handed Candy Apple Red with a Maple neck from Guitar Center.com
Due to circumstances beyond my control concerning UPS, my street address and security reasons,
I had the guitar shipped to the Guitar Center Store # 825 in Cherry Hill NJ.
A place I've frequented for a few years now and enjoy dealing with.
On 7/12/10 I received tracking information that the guitar was damaged
and was being returned to GC.com
I nor anyone else at GC #825 or UPS claims to have seen the
damaged guitar but it was returned to the Main warehouse.
I contacted and spoke, in person, on 7/13/10, with the store # 825 manager Eliot
and he assured me GC would handle everything and I had to do nothing
to get this guitar replaced A. S.A. P.
After tracking down what was actually happening I was told differently
that I had to return to the store and re/placed my order.
On 7/20/10 I visited store #825 Cherry Hill NJ
out of frustration to get this order placed/replaced although
why it couldn't be done by me and how I wanted it,
I haven't quite figured out.
At this point my patience is wearing thin from excuses and finger pointing.
I simply wanted the guitar delivered to the store.
Not delivered to my sun drenched front porch in a record heat wave,
in a not so great neighborhood to be stolen
or delivered to the wrong address
which by the way is a house full of junkies.
Was this asking a little too much on my part?
Did I not have it shipped to the store to begin with?
Upon arrival at store # 825 I was passed off by the manager Eliot to an "asst. manager"
who's name I quickly forgot (Alex??)
(a young, thin, sallow looking, caucasian fellow with what looked like dreadlocks)
and my order quickly became the nightmare from hell.
This "asst. manager" done the total opposite of what this customer requested
after repeatedly being told what I did not want to do for approximately 25 minutes.
I left this store more frustrated and now angered at the situation.
It confused me to the point to which I called GC.com afterward to make sure the order was correct.
I'm guessing this so called "new order"
will get delivered to the correct address undamaged also.
All I know is GC got my money very quickly and the service
I received back from them totally sucked, was slow, and very time consuming.
By the time this guitar is ever delivered to me it will close if not over 4 weeks.
This seems to be the only solution for me to receive this guitar which is already bought and paid for.
Now I await the "we'll over night it to you" story.
No such thing !!
it will be at least two days providing everything goes according to plan.
All this bulls**t over replacing an order either damaged by UPS or store #825.
Not good customer service.
And judging from how I saw a Marshall Amp head dropped
and then replaced back on it's cabinet by a staff member.
I'm not ruling out that this so called "damaged" guitar happened through GC #825.
My plans were to purchase two (2) other guitars from GC,
A Telecaster and Les Paul Studio but I'm holding off and
rethinking exactly where I should purchase these items from.
I've spent a few thousand dollars at GC in the past year or so.
I'm sure a few of the other stores could use a customer
like myself, my friends and family.
After I receive this order it will be highly likely my last from GC.
I will not forget to tell my friends how well I was handled and
just how great GC is to deal with.