AT&T Wireless Complaint - Perfect Track Record Not Good Enough
KALAMAZOO & PORTAGE, MICHIGAN -- I knew when AT&T announced they were buying Centennial it was going to go down hill. The store I used to pay my cellular bill at when it was Centennial was local, the service was excellent and I didn't feel like I was getting the run around.
Since they purchased Centennial the local store closed up and all of the services were moved almost 10 miles from me. The customer service is now horrible at the 2 stores my bills were accepted at as there are a couple more AT&T stores but they don't service the Centennial customers.
I've had more than one problem just paying the bill. Mind you I've never been behind and my billing history was perfect. I always pay early. I never go over my limit and I've had this account for 2 and a half years.
I've been denied change at both locations with them stating that their Centennial drawer doesn't have any change to give me but I'm welcome to apply the rest to my next months bill.
My bill usually sitting around $75 I pay in cash so recently (last week) I tried with a $100 bill and they told me they didn't have that much change and couldn't break it but they did have cash in their AT&T drawer because there was an AT&T customer paying cash at the next desk over. So then I traded my brother 5 $20 bills for my $100 and attempted to pay with $80 and he didn't have $5 to give me and told me I could pay part of it and come back or apply it to my account for the next billing cycle.
My contract is up August 11, and that was my last contract payment. I have been looking around for the past 3 months scanning my choices and have found plenty that will do me fine.
I was hoping that with that visit they'd show me a reason to stay. I didn't get that. I ended up leaving the store and going and breaking the money and going back to pay it all at once.
The payment before I tried a store which is south of town that I stood in line for over 10 minutes while 1 employee was with a customer and the remaing 4 stood over a desk giggling about something.
I ended up using their automated billing center in the corner of the room and leaving and I'm sure it was un-noticed or I was being ignored.
I came in Monday to try to renew my contract or at least to test out the waters and see what I had as options and turns out I have none.
My perfect record wasn't enough to get a new contract without paying a $500 fee but I was welcome to continue using my current service which is as much as some of the better services out there now in cost and I don't even get outgoing text messaging at all.
Which means my money was good enough but my flawless track record wasn't.
Also as a kicker, I've been told that Centennial is no longer renewing service contracts so I couldn't get a discount on a new phone and a new plan but they did have new Centennial phones that I could purchase at full price and I had the option to add service extras.
Then today which is Tuesday, 1 day after I visited and decided never again, I got this text:
Learn about special offers & benefits of migrating your Centennial service to AT&T, visit an AT&T store today!
Yeah what ever dude. It must be nice for them to buy up everything and then stomp out the customers that built the companies they buy.
They fail on all levels with me. Beware.