Time Warner Cable Complaint - A+ job...of NOT providing service!!
NORTH CAROLINA -- I have never done business with a company that works so hard to NOT sell new business.
I decided I wanted digital phone service for my two home lines. I called TW and was told they could not port my phone numbers from AT&T to TW because the numbers were assigned to a neighboring town. While that may be the case (a) I have only had these numbers at my current address, no previous addresses, (b) the USPS changed my mailing city & zip since I moved to my home and (c) several neighbors in the same situation had successfully ported their numbers from AT&T to TW.
So I decided I would try an online order. That worked great. I provided the porting information, got a confirmation number and a scheduled installation date three weeks out. The worker arrived yesterday with orders to install one line (not two as confirmed in the order) and with a new phone number (not a ported number as confirmed in the order). A nice man but he was given such insanely wrong orders from TW that I sent him away.
So I call TW to try again. I explain my situation to an agent who is quite nice. She places me on hold to find a more senior person who can help me. I wait a few minutes before I hear a ring followed by "If you'd like to make a call, please hang up and dial again." Okay. So maybe it was an accidental disconnect. But when you have my account information in front of you, including two phone numbers, it takes absolutely zero effort to return a call. (I've managed call centers and call backs after disconnects are standard operating procedure for companies that care about their customers.)
So thank you very much, Time Warner, for reminding me that it is great to do business with AT&T. I will stay with them and encourage everyone else to find any carrier other than Time Warner.