Bruce Campbell Dodge Complaint - How Do I Get My Warranty Satisfied!

Review by eliot ness on 2010-07-22
REDFORD, MICHIGAN -- I am an eighty year (80) old lady that purchased a 2006 Kia Sedona about 1 1/2 year ago from a Dodge dealer when they refused to let me purchase my 2009 loaner Dodge charger that I had been driving for 3 years and kept all payments on time, for what reason, well he was a fast talker and mentioned that this car is too fast for an elderly lady like me. My patience were short. Since then they have closed and not knowing at the time I had radiator troubles it continued to leak. Now I am running and calling different Kia dealers to get the problem fixed since the warranty is 3 years/3 thousand miles since none have been met. The one dealer charged me $120 just to look at it and said there is no warranty since the mileage is low and its only for 6 years, well the car itself is only 4 years old even though I bought it used. It shows 17,700 miles. I am an old lady with no voice on how to get some help, did they sell me a lemon? Is the mileage more than they said? what do I do? what can I do? who can help me? I only drive to church 2 times a week and to the market once or twice a month. Please forward an opinion or information on what I can do for protection before its too late, if not already.

My car is at a Kia dealer getting repaired because I need dependable transportation, will I be able to get a refund due to my warranty? any further questions please feel free to correspond.
Comments:4 Replies - Latest reply on 2010-07-23
Posted by saj80 on 2010-07-22:
Not sure the warranty is a Kia warranty, as your post doesn't make that clear. If not, then it is a third-party warranty, and if through a now-defunct dealer, you probably have no options. If it is through another third-party, you should have paperwork with contact information. However, based on your post, I am led to believe this was a dealer warranty, and since they are closed, you are out of luck.
Posted by goduke on 2010-07-22:
Your warranty paperwork will give you the process/procedures to file a claim for repair work. Good luck!
Posted by bcd on 2010-07-22:
“about 1 1/2 year ago … they refused to let me purchase my 2009 loaner Dodge charger that I had been driving for 3 years”

Your timeline indicates that you started driving a 2009 car in 2006. I find that confusing.
Posted by Critical_level2 on 2010-07-23:
I agree with the others that this warranty is a Dealer/3rd party warranty. The 36month/36K mile warranty from Kia is already exp[ired as the Vehicle is 4 years old. Your only hope is to find the paper work form this warranty you got with it.

Your Name:
(displayed with your comment)
Your E-mail:
(required)

Your Experience/Advice:
Check spelling


By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.