Kenmore Complaint - Sears Kenmore Elite Refrigerator has Terrible Quality
ERIE, PENNSYLVANIA -- I purchased a top-of-the-line Kenmore Elite refrigerator about 6 years ago. It has a bottom drawer freezer and double top doors and stainless steel front. It cost about $1,700. The first one that was delivered had a very noisy compressor. We complained and they wanted to install a new compressor. We refused to accept a compressor replacement on a refrigerator that was only a few days old so they replaced the entire unit. Shortly thereafter the ice maker broke twice. Then all the interior plastic began cracking and falling apart. We kept renewing the service contract for about 4 years and finally dropped it. Recently, the compressor overload switch failed and we had it replaced on a 6 year old unit. Now, the compressor has failed and will need to be replaced at a cost of about $700.00. Between the four years of the service contract, and the recent costs of repairs we will have spent $1,160 to maintain and repair a $1,700 refrigerator. It appears that Kenmore had designers working around the clock figuring out ways to cheapen the quality of this appliance while making it appear very attractive to unsuspecting customers. I will never buy another appliance from Sears. I would also like to mention that Consumers Reports rated this as a good refrigerator and I have come to distrust anything they say. I guess you should talk to an independent appliance repair person and visit sites like this one before making a home appliance purchase.