Doubletree Complaint - Doubletree Omaha, NE downtown location
OMAHA, NE DOWNTOWN -- Customer Service was the worst I have ever encountered. I waited 15 minutes to check in. One lady was processing the check ins and 2 others were working. I was not greeted or welcomed or even acknowledged. The personality was dry and lacking with the employees. I was given a parking pass and then found it was expired when I left the garage. When I went back inside I waited another 10 minutes to explain the issue and again no apology or acknowledgment of the issue. The room smelled stale but was clean. Water pressure was extremely low in the sink. I used the pool to find the water was uncomfortably warm and the area was dirty. Not worth complaining there since no one seemed to care that I was their custoemr. Before checking out I found that the shower not only had the same water pressure issues but also NO HOT WATER! Thats insane. I notified the front desk by phone, again NO apology, they said they would tell maintenance and thanks for letting them know (?), OVERALL, poor experience, wouldn't recommend to anyone and highly dissatisfied with the resolution of my complaints, and most importantly, I did not feel as a guest to this hotel. I have received better customer service and accommodations at super8, where I felt like a valued guest to their establishment.
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