Rooms To Go Complaint - Mattress sales
BATON ROUGE, LOUISIANA -- My wife pruchased a mattress from Rooms to Go in the Baton Rouge store, with the "Free TV" offer. Well there is really no "Free TV", it is a gift certificate for an online store, but this is not the reason for this write up. When she purchased the mattress she made sure that they were going to take the old one down and take it away and set the new one up. Well that did not happen, my 15 year old son was there when they came and told him he would have to take the old bed down, good thing he is handy with tools. They did set the new one up, but did not take the old one away. My wife called the salesman and told him they did not take the old bed away and he said "it was too late the truck had already left and they would not be able to go back and get it", now we paid a fee to have all this done. She then called me and told me what they said so I proceeded to call the salesman myself. He told me the same thing, I explained to him this was what was agreed upon at the time of purchase. We went back and forth for awhile and he finally got a manager on the phone. The manager first told me the same thing again, but after a few more minutes of conversation he wanted to give me a store credit for my trouble, like I would ever shop there again. He finally agreed to call the driver and get him to set up a time to come back. Well, I gave them 24 hours to call and no phone call, so back on the phone to the manager again, again he promised to have the driver call me and the next day he did, the driver proceeded to blame them not taking the old mattress on my son! Why would you ask a 15 year old about taking the old one out I will never know. So I have learned that they don't live up to what they promise in the store, after the sale they don't care about you anymore, make sure your children know how to use tools and NEVER SHOP AT ROOMS TO GO.
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