AAA Complaint - Misleading or Confusing Promotion
We received a promo membership offer in Arizona for $34 annually, and the brochures touted fabulous benefits including "Unlimited Distance Towing back to preferred service facility."
When I called for a towing to my preferred facility I was told that only 5 miles were covered, and I would be liable for the other 6 miles - a very short distance. When asked why, with unlimited towing, I was told by the towing service working for AAA that I had the promo membership and that only covered 5 miles, but I could right now upgrade to full membership. Since I was in need of the car, I opted for paying the 6 extra miles, but took the matter up with the AAA office and their misleading promo materials. All I could get was a thank you for the information and the offer of a $10 "Gift Certificate." Even after phone conversation there was no conciliation - they were right, they had told me about the extra 6 miles, and if I wanted a full membership, I'd have to pay $92.
I remember when AAA was a classy business without such misleading bait & switch tactics.
Beware of promo offers, that's my advice.