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Eastern Drill Co Informative - Over Priced Services \ Underapplied Warranty \ Scaring You Into Buying Unneeded Services

Review by tomdec45 on 2010-07-22
TOLLAND, CONNECTICUT -- In late April 2010 I was experiencing pump problems. I called Eastern Drill Co. They sent a tech out to check out the problem. Before asking for the tech I asked about cost and was given a range of $1,800 to $2,400. My well is 60 feet deep. I was asked to sign a contract before work would begin. They ended up replacing the pump and charging $2,400. During the extraction of the old pump it was discovered that the electrical wiring had been chafed in many places. They repaired the old wire and used it in the new installation. I later discovered they overcharged me by approximately 33%. About two weeks later the pump failed. The owner came out this time; discovered the problem to be the repaired electrical wiring; fixed the problem and presented me with a bill for $901. At this time it should be noted that they offer a one year warranty on labor and materials from date of installation. I protested the bill but ended up paying it because I've seen what some businesses can do to home-owners credit or ownership. I have since recovered the payment (late July) for what should clearly have been warranty work but it took much effort. If I didn't protest it they would not only have over charged me for the initial work, but again with the warranty work. They also tried to sell me expensive work they said was the law, but I later found out was either voluntary or mandatory if certain conditions existed. Those conditions did not exist in my well. Oh, and the owner tried to make me believe I was in some way responsible for what happened. All I did was call them. Also, they took their time responding to "no water" calls and even arrived several hours later than I was told. ie 'they will be there by 9" but didn't arrive until 1 (and no telephone calls to let me know they were running late). Do yourself a favor. Don't call Eastern Drill Co.
Comments:2 Replies - Latest reply on 2010-07-23
Posted by Alain on 2010-07-23:
Your work, like your review, was worth the effort.
Posted by jktshff1 on 2010-07-23:
Well written, and informative. You seem to have kept your cool through the whole ordeal. That is always a plus.

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