Homepot Complaint - Payment Over Phone - Payments
CHURCH HILL, TENNESSEE -- I had been trying to make a payment over phone for about 2 hrs eastern standard time, so when I finally got on the phone to make a payment it was 4:45 by the time I got all my information to the lady is was 2 minutes after 5 pm and the lady said I would be charge with a $39 late fee I then told the lady that I had been over the phone with the co. for about 15 min. and ask her will they not charge me with the late fee, she said sorry, how many operators do they have on duty doing the time from 1-5pm when closing time. Well I can never get my bill down If I have to pay late fee. I know I should call a day before which I have been doing but since last Oct. I have had both of my knees operated on with total knee replacement and I am having some financial problems.
Thank you for your time.