Best Buy Complaint - Nightmare washer and dryer purchase experience
I ordered a washer and dryer from Best Buy on 5/13/2010 and when it arrived on 6/12/2010, the installation team sent by Best Buy blew up my circuit breaker as well as dryer so I had to sent it back. I found out that Best Buy had sent a 3rd party to deliver and install my washer and dryer which means they outright lie when they say the following on their online sales phone message:
"The easiest way to install something is to let someone else do it, which is exactly what Best Buy's trained technicians are here for."
I had to cancel my order and place a new order on 6/12/2010 and it has become a nightmare long story, I still don't have the washer and dryer and my first payment on Best Buy credit is now due, I keep getting the run around by Best Buy's.com research team, they lie about when they will contact be back, they almost never call me back. They originally told me it would take 8-14 business days to get my order, now they are telling me they will receive the items on 8/1/2010 but that does not mean I will receive the items then. They have made no effort to expedite my order despite everything they have put me through.
At this point, I would like to take legal action against Best Buy for all the hours of lost time on the phone, all the stress, all the time and money lost because of having to use public laundry facilities, and having to now pay on items I have yet to receive. But I don't even know where to start.
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