Toys R Us Complaint - Toys R Us - A nightmare
I used to be a big fan of Toys R Us.
Over the years I have worked for several large companies that place very large, expensive toy orders yearly. Because I was a Toys R Us fan, it always seems to make sense to purchase our order from Toys R Us. However actually getting someone on the phone who can help make this happen has been unsuccessful. The customer service folks are unable to provide basic vendor information that companies require before placing a large order. Customer service defers me to the corporate office. Which is fine, however getting someone to answer the phone is impossible. When you call the corporate office you get an automated voice system that doesn't allow you to connect to a real person. We spent years at my old company trying to get a real person on the phone to help. Now at a new company, we recently spent several hours again, trying to get a real person on the phone to help. We were unsuccessful.
Seems like really bad customer service to me.