Alamo Complaint - El Salvador Alamo Terrible
SAN SALVADOR -- Made a reservation. Was quoted one price on line when I went to the counter at the EL SALVADOR airport the price was twice as much because of mandatory insurance et. Although this is totally misleading I have grown used to this when travelling to Latin American countries so I just accept it now. However after spending about an hour renting the car doing paperwork et and getting annoyed at the inefficiency of the lady behind the counter I was finally given the keys. I put my bags in the trunk started the car before I could shift into Drive Out comes running the lady who rented the car to me (Myra) she states her boss just called and there is an extra $30 fee for returning it to a different location.
At this point I had enough. I told her cancel the contract I will just take a taxi. This was the most unprofessional service. I went back inside demanded she rip up my credit card voucher which she very reluctantly did after me begging for 5 minutes. I then asked her to issue the credit to my credit card right away. She said she did it but could not issue me a receipt. I found this fishy but after now 90-120 minutes there and after 6 hours on a plane I flagged a taxi and left.
Well of course now I come home and not only is the $120 rental posted to my credit card but so has the $500 deposit. I am furious. This place just flat out lies and steals. STAY AWAY. I expect all rent a car agencies in 3rd world countries to be bad but to flat out lie and steal is terrible.