Comcast Corporation Complaint - Dishonest practice of Comcast and Disrespectful attitude when caught
I have been using the same plan for years with the same rate. I entered the automatic bill program so that I would receive only email but no longer receive paper bill, and also, the payment was charged automatically every month without my logging into the account. The lesson I want to share with you: never trust Comcast, it is run by dishonest people.
I checked my credit card statements last night and found that Comcast has raised my rate by around 50% half a year ago, with no email or phone call to notify me. Caught cheating, the staff of Comcast came up with a ridiculous story: I have been using the same plan for years and Comcast has kept automatically offering promotion so that my rate never changed. Coincidentally, when I changed to automatic payment, the promotion suddenly expires and now I am automatically paying a higher rate. Do you buy that story?
The agent name Alber with ID number ‘YDT’, is especially rude and offensive. He kept interrupting me and said he was the 'senior agent' who reports to nobody. When asked if he was the last person I should talk to before I collect the money via the small claims court, he said no. Then I ask him to let me talk to that last person, he asked: ‘who would you like to talk to.’ Is that for real?
The supervisor named Christ Brabo offered a credit of $20 (after Comcast over charged me more than $200). And that would be just a credit, to be use toward the next bill. Are you kidding me?
Unlike Albert, Christ Brabo has someone he reports to, the manager(s), who would be available 10:00 AM to 4:00 PM. This means, if you want to make an effort getting back the money stolen from you, you would need to loss your working hours first, which actually cost more. Brilliant!
Besides this accident, there are frequent service outages, sometimes high-speed internet and sometimes home phone also.
Bottom line: Comcast is a corporation that practice dishonesty. Do not expect the Comcast to treat you well, or respectfully.