Sunbeam Complaint - Quality Control
HENDERSON, NORTH CAROLINA -- Since September 2004, we have had three different NEW Sunbeam Queen Size Mattress Warming Pads. The first one lasted about 5 weeks, then one side of the pad ceased heating. The seller replaced the pad, but within three weeks, again one side (not the same one as the first)failed to heat. The seller again requested that the unit be replaced. This was done and this time, the pad lasted 4 days then it failed totally, nothing would work. Previously, about 4 years ago, we purchased the warming pads for all our beds (3), for our daughter's family (2) and my wife's parents (1). All of these with the exception of one, are still working as though they were brand new. So something has declined in the quality of materials being used in the construction of the pads.
When we replaced the defective one for the fourth time, we purchased a warming pad made by another manufacturer and it has been working perfectly now for over a month, so it is not something that is happening when we get it home.