Sprint Informative - First sell then inform
LUBBOCK, TEXAS -- Sprint main store in Lubbock Texas trains their employees with the most efficient selling tactics.
I was in their shop to find a solution to the inductive charging cover of Palm Pre. The plastic of the cover had cracks and sometimes it charges sometimes it does not depending on the mood of the connection. When I asked for a new back cover and a charger, lets call her sales representative Alison, Alison brought a charging station for $69 and &19 back-cover. The charging station seems really expensive and I declined to buy it. Alison charged my credit card $19 and turned and asked my phone number for the insurance. I said "there is insurance? I just inform you that the equipment in question was bought from you, why did you not tel me about this before?" I asked her take the product back, which she declined. She said "No! the insurance does not cover your case."
I was stunned. This is a plastic cover with a magnet on it, nothing else. What could be the condition for this so called insurance if not cracked plastic was not part of insurance. It is either the plastic or the magnet that could go wrong in this piece of equipment.
So at the end, she sold me back cover for $19 and an insurance which I have no idea how to use. I went to next door Verizon and bought the same charging station for $29.
What is really disturbing is the sales representative Alison tells the next lady in the line "Sorry for the extended wait WHICH THE PREVIOUS CUSTOMER caused." Thanks Alison. You made me feel invaluable and got my $19.