PC Tools Complaint - NO support - Spyware Doctor with Antivirus
I downloaded and paid for it.
It interfered with a number of other programs.
I contacted support. They asked me to download and run some diagnostic software and send them the resulting log, whichI did 6 days agao.
I haven't heard from them since.
I called again today and the woman said she WAS escalating the problem to Level 3.
I spoke with a "supervisor" who turned out to be someone I ahd spoken with when I reported the problwmand he said that he had ALREADY escalated it days ago. I asked why, if it was already escalated
1. the woman had told me just minutes earolier that she had JUST escalated it, and
2. if it was no longer a problem within his domain why, when they escalated it they did not so notify me, given that they were the ones I had been communicating with.
His answres: she was "not allowed" to tell me it had already been escalated.
2. FIrt three times he told me that I didn't get such an e-mail "BECAUSE" they escalated it! Finally he said that if they had sent me an e-mail that would have DE-escalated the problem!!??
I searched online for a number for Corporate, hoping to find an ombudsman there, but there are no numbers available except for level 1 support.