Value City Furniture Complaint - Delivered "old" sectional and had the nerve to charge delivery fee!
MARYLAND -- Spent close to $4000 on a sectional and dining room set (table, chairs, hutch), had my dad drive down from another state to let delivery guys in b/c couldn't accommodate morning delivery. Well thank goodness my dad had the sense to examine the $1000+ sectional, not only was it NOT encased in plastic, the fabric was WORN, esp the armrest where the metal was almost poking out! Everything was sent back. This is where it gets interesting: the sales person said first it was a "defective" sofa, and another one was getting ready to be sent; THEN she called back to say that they take the plastic off at the store to check for any damages from the warehouse!!! I guess they forgot to inspect the dining room items, b/c they were still in plastic! But when I asked for a refund, they refuse to refund me the delivery fee! Even though it was THEIR error! Talk about shady! Def reporting to BBB! I don't care if I have to spend more at another store, will NEVER give my money to a untrustworthy company like Value City Furniture. Please be warned, wish someone told me.
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