Radio Shack Complaint - Beware of Radio Shack and Cell Phone on line purchases
Be very aware that if you give Radio Shack the "personal" information required to buy a cell phone and service for that cell phone, you are open to having your identity stolen or that you may become a victim of fraud.
Just a week or so ago, my wife attempted to purchase a new cell phone and add a line to our existing Sprint account. Looking at the "deals" from Radio Shack on line, we decided to get a deal from them and made the online order process, which then has you call a phone number and a calling code. The sales person whom will handle this "order" is NOT in the USA. They require you to give them all your information which is your social security number, Sprint Account information, address, etc., and they claim they will handle your order from that point on. What you do not know is that you are NOT speaking to a person whom actually is a Radio Shack employee, you are talking to a person in another country, someone that can do anything they want with your personal information. Someone that works at this company that takes your personal information used my wife's information to apply for a T-Mobile phone and T-Mobile service. My wife nor I never gave any authorization for this to take place, as we are Sprint phones and Sprint network and Sprint customers, period.
However just today we got a letter from T- Mobile saying that the application for a T-mobile phone and service was declined, and that such was due to a credit report from TransUnion.
Now whom ever it was that worked for the company that processes your orders from which you think is really Radio Shack, entered into the TransUnion information, and "updated" work history for my wife, and gave company name and dates of places that she NEVER worked at, ever. If not for the letter from T-Mobile, we would not have known anyone had done anything illegal with her personal information at all. The letter gave a number for us to contact TransUnion credit reporting agency which then confirmed that someone had entered the work history and made the attempt to purchase a cell phone and services from T-Mobile. This new work history is Banks and Shipping companies that are well known internationally but NOT at all in the USA, thus if you live overseas and NOT in the USA those names are common names of places a person may work.
The locations of places that are taking the orders on behalf of Radio Shack are in other countries, in locations such as India and Manilla. Not all of their employees are going to be honest folks. We have had to notify all the banks, Sprint, T-Mobile, etc, that someone has stolen my Wife's Identity. Eventually we talked to a person at the "world headquarters" for the company that takes the phone orders for Radio Shack and they also take the same orders for Wirefly.com and are connected to "whereismyorder.com". This world headquarters or home office is located here in the USA.
The representative that I talked to at this "home office" did not want to admit that the sales person used my wife's personal information to buy a T-Mobile phone and entered false information into a credit application for this T-Mobile phone and service, however he did say the sale persons may have done so to insure we get a phone and a service. WTF if that? We never asked for T-Mobile phones nor services, we never authorized such a purchase and we had no notification from anyone that an attempt would be made for such a service/cell phone and in no way had we ever gave a sales person any work history, period.
This company that is a vendor for Radio Shack and Wirefly has my Wife's personal information in their systems. How many crooks overseas can use it, we don't know? We have now to fill out a "fraud packet" from T=Mobile and file a police report to have any further action take place to find out who working for this vendor for Radio Shack and Wirefly to be caught for their illegal activities. My personal advice, do not trust making a purchase for any phones or services from this places. This entire ordeal has damaged my wife's credit reports and we still have no idea what other use the crook at that company will use the information/identity they now have. Radio Shack and Wirefly and the rest of those crooks can kiss my rear end, I will NEVER do business with them again.