Catnapper furniture co Complaint - Worthless guaranttee

Review by bobbyhei on 2010-07-23
We have a recliner sofa with a lifetime guaranttee on the recliner
mechanism -
it isn't lined up right - ground up metal into our carpet -
wore a bolt out -
the place we bought it says - they don't have a replacement mechanism and
can't get one.
everything else on it is fine.
Comments:3 Replies - Latest reply on 2011-02-19
Posted by Skye on 2010-07-23:
So basically, everything else on the recliner has a guarantee, except for the replacement mechanisim? Can they suggest what you should do at this point?
Posted by Venice09 on 2010-07-23:
If you have the warranty in writing, read it to see what you're entitled to if parts are no longer available. If not, maybe you could hire someone to fix it since the rest of the sofa is fine. It might be worth the money.
Posted by lowrange on 2011-02-19:
We purchased a catnapper swivel recliner for my mom. The whole right side sunk in after 2 weeks. They will not give her money back or any thing. They say it's from repeated use. Cmon 2 weeks. Will never buy another product

Your Name:
(displayed with your comment)
Your E-mail:

Your Experience/Advice:
Check spelling

By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.

Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.