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Best Western Hotels International, Inc. Complaint - Horrible customer service - Pool rules changed after 15 years
Pool rules changed after 15 years - Complaint
WENATCHEE, WASHINGTON -- Our softball team has been staying at the Best Western Chieftan for the last 16 years. EVER YEAR for 16 years. Ten - 12 rooms for 2 nights. This year we arrive and are told that we are not allowed to have any type of can beverage, plastic bottle beverage of any kind out by the pool. We are playing softball and relax by the pool between games.....now we can't drink gatorade, or have a cold beer in a can. We are all for NO GLASS by the pool. But to tell us we can't even have gatorade or plastic water bottles is INSANE!
We will never stay at that hotel again, and will never recommend the Best Western Chieftan Inn in Wenatchee, WA.
On top of that the two employees didn't care that we were taking ten rooms of business away and stated it had always been the policy.....I have been going there for 16 years and it has NEVER been the policy.
We will never stay at that hotel again, and will never recommend the Best Western Chieftan Inn in Wenatchee, WA.
On top of that the two employees didn't care that we were taking ten rooms of business away and stated it had always been the policy.....I have been going there for 16 years and it has NEVER been the policy.
Comments:
Posted by Dryad on 2010-07-23:
What about plastic cups?
Posted by Alain on 2010-07-23:
Since these are franchises your best bet would be to talk to the manager calmly about this. If that doesn't work call customer service at 800-780-7234.
Posted by Venice09 on 2010-07-23:
If it IS a policy, does it apply to everyone or just groups? Maybe too many people were not disposing of their containers properly and staff got tired of cleaning up. I'm not saying that applies go you, I'm just speaking in general.
Posted by Ytropious on 2010-07-23:
They can change rules as it suits them. Maybe some other groups ruined it for everyone. I know when we went to the public pool, not a best western, we weren't allowed to have ANY food or drink in the pool.
Posted by Helpful on 2010-07-24:
Amen Ytropious!
Posted by PepperElf on 2010-07-24:
indeed just because they didn't have the rule before
does NOT mean they're not allowed to start it.
besides glass bottles and swimming pools are bad ideas if any residents get rowdy and drunk and start throwing them around.
because then the hotel is held accountable should other residents get cut on the broken glass...
does NOT mean they're not allowed to start it.
besides glass bottles and swimming pools are bad ideas if any residents get rowdy and drunk and start throwing them around.
because then the hotel is held accountable should other residents get cut on the broken glass...
Posted by Venice09 on 2010-07-24:
Pepper, the OP is in favor of no glass at the pool. He is questioning the no plastic/can policy. It does seem odd that you can't have bottled water at the pool, which makes me think there is a valid reason for the policy.
Posted by PepperElf on 2010-07-24:
actually ... there may be a valid reason against that as well...
1) polluting the pool with drinks - in case it's not a bottle of water, or if the drinker refilled it with something else
2) Trash.
they may have had enough incidents for them to finally say the best way to handle it is to bar all food/drinks
1) polluting the pool with drinks - in case it's not a bottle of water, or if the drinker refilled it with something else
2) Trash.
they may have had enough incidents for them to finally say the best way to handle it is to bar all food/drinks
Posted by Venice09 on 2010-07-24:
Yes, that's what I meant. They probably have good reasons for the new policy. Too many people must have been causing problems.
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