Best Western Hotels International, Inc. Complaint - Horrible customer service - Pool rules changed after 15 years
Pool rules changed after 15 years - Complaint
WENATCHEE, WASHINGTON -- Our softball team has been staying at the Best Western Chieftan for the last 16 years. EVER YEAR for 16 years. Ten - 12 rooms for 2 nights. This year we arrive and are told that we are not allowed to have any type of can beverage, plastic bottle beverage of any kind out by the pool. We are playing softball and relax by the pool between games.....now we can't drink gatorade, or have a cold beer in a can. We are all for NO GLASS by the pool. But to tell us we can't even have gatorade or plastic water bottles is INSANE!
We will never stay at that hotel again, and will never recommend the Best Western Chieftan Inn in Wenatchee, WA.
On top of that the two employees didn't care that we were taking ten rooms of business away and stated it had always been the policy.....I have been going there for 16 years and it has NEVER been the policy.