Ashley Furniture Complaint - Mattress nightmare
PALMDALE, CALIFORNIA -- A recent purchase of a mattress at the Palmdale, Ca., store was nothing short of a nightmare. Within days of the delivery of my high dollar Sterns and Foster mattress I was in the doctors office for back spasms because the first 18 inches of the edge of the bed were tilted several degrees that caused me to feel like I was falling out of the bed all night. The bed did not feel like the one we tested in the store. It was my understanding that we had a general replacement policy, as well as a mattress warranty, that would allow us to return, replace or exchange this item for 30 days. After much complaint with the store, a technician sent to evaluate the mattress and my 30 days up, our issue was left unresolved. We have still received no phone call and, in order to sleep, I sleep on the bed in a spare bedroom. If you purchase a product from this store, do not expect to be helped should it turn out that it is defective.