First American Home Buyers Protection Corp Complaint - Worthless Warranty service
VAN NUYS, CALIFORNIA -- Recently we bought a house in Texas that my wife fell in love with.
First American Home Warranty was "recommended" by the seller's realtor some we mistakenly went with them. Last week we called them about some electrical issues in our home. Some outlets had quit working in a couple of rooms. After we called FAHW, an electrical contractor finally came by a week later. The electrical apprentice spent more than a hour at our house. He really didn't do much but check a few outlets, take some pictures and write a report. I thought, what the hell are the photos for? He'd assured us he'd be back in a day or two to run some new electrical wires. Had to pay the guy $60 for basically nothing. Allegedly some wires had burned out behind one of the walls (?). How that happened he couldn't quite explain. That's when I started to get a bad feeling about FAHW and their electrical contractor, Allsafe out of Desota, Texas. The repair cost was allegedly gonna be rather high... Four days later, nothings happened. Finally five days later AHW called us to let us know the claim was denied.
The denial had nothing to do with the issue of concern. The denial was based on some some additional electrical lines the home's previous had installed near the service panel. Thought the lines were not active and had in no way been connected to the breaker box, AHW denied the claim. Also, some screws were missing from some face place - another reason to deny an honest and fair claim.
Please be advised that AHW and their contractors are not interested in fixing your home problems - their job is to find any angle they can to deny your claim. I called a guy from Craigs list the same day, he showed up the next morning and fixed the problem within an hour. It cost us less than the service call we had to pay to the AHW contractor - who did absolutely nothing but collect a check from us and make some promises about coming back in a day or two to fix the problem.
It actually took less time for the second electrician to fix the problem than it took for AHW's contractor to write his report and take his pictures.
AHW is a dishonest and unfair company.
Their motto is to analyze the issue and deny the request based on each and every condition that deviates in any way, matter or form from the strictest regulations and criteria that can be enforced in your County, City or State.
If you don't want to disappointed and ripped off - don't use AHW.