Liquidation Channel Complaint - Never received merchandise - television and online jewelry shopping

Posted by Skye on 2010-07-24:

That's too bad. At least you didn't let months pass by, and then not be able to do a chargeback, for merchandise not received. Just curious, as to how long it just been sitting without being shipped?

Posted by Venice09 on 2010-07-24:

There's no mention of a time line in your review. Is there still a chance the ring will be shipped? Did you try canceling the order and requesting a refund?

Posted by seattlenative on 2012-02-24:

I have had the same thing but I won an auction for designer earrings and they did not send them, I emailed them and they said they would contact the warehouse and have them shipped but I still havent gotten them it has been a month and now I am not getting any communication from them, this is the second time they have not sent me what I ordered. I know they have the earrings in stock becuase they sell them. If I ever get them I will let you know. but I think it is a scam to get you to bid on designer jewelry and then they hope you will purchase other things and never actually produce the designer jewelry.

Posted by seattlenative42 on 2012-02-24:

I finally got a comment, "it is out of stock' however when I went to the website the earrings are still availble for purchase, this is a scam scam scam

Posted by Venice09 on 2012-02-24:

They finally sent you a response, after all this time?!! I think it's safe to say you will never see the ring. I hope you got your money back from the credit card company.

Thanks for the update.

Posted by d c on 2012-02-25:

i was going to place an order until i read these comments

Posted by Lj on 2012-05-01:

I have bought lots of items from the online auction. I suddenly did not get 2items. I have called and am told that I will get them 'expidited' . I have gotten other items that I won after with no problem, but now I am worried...

Posted by Kimba K on 2012-05-07:

No don't use them I just got ripped off on missing items. They will charge $200 to cancel the order.

Posted by Lj on 2012-05-08:

I have ordered quite a bit from them. I missed an item and they express shipped it to me. I have have great success with them.

Posted by Kelli on 2012-06-19:

Every time I bid on a pair of Stud earrings, someone name Lori out bids me.. Or Lori sets the price. Check it out.. Lori must have a butt load of stud earrings. Also, I won a bid on some a ring and all of a sudden the ring, my bid, the whole history of the bidding completly disappeared. I guess they changed their minds. SCAM!!!!!

Posted by joanne on 2012-09-13:

i havent had too big of problems with them yet. once sent me the wrong size chain that i ordered and they let me keep the chain and sent me the right one. but they have made a huge mistake . they sent me a necklace that was some how mistaken for a necklace that i won on theyre auction . i won a 20 inch sparkle chain and instead they sent me a 20 inch platinum over sterling silver london blue topaz necklace . about $230.00 necklace . i called them up and said i received the invoice and the box but not my necklace .....i just didnt mention what was in the box lol. got my sparkle chain and its beautiful . also if they send you that $5 dollar code in the mail use it on everything you buy. i always take complete advantage of that especially on the $20 and $10 under days.

Posted by manana90638 on 2012-09-26:

Its probably not real, they know what they sent. The so called platinum will comeoff in time. I promise, I bought plenty and it ALL came off and then looked like crap. Believe me, they did you no favors. Every once in a while they will send a good item to off set all the bad YOU WILL RECEIVE or not. Also there is a computor that bids and gets the price up there where they want it. Most of the bidding on there and JTV. Is Bs I have done business with all. I just wish I had all my money back. Ladies, go on the internet to a reputable place or better yet, go somewhere and feel and look at it! I blocked the channels and NEVER can get to them to tempt me. They bait and switch alot.

Posted by manana90638 on 2012-09-26:

Oh yes, I forgot to tell you there is a place on the internet called Palm Beach Jewelry. Which some pieces are very affordable. I ordered some from them and they have NOT turned colors and its been a couple of years ago. They hold up very well for the price. I am not affiliated with them at all, just a consumer. Somebody needs to get rid of the t.v crooks. They are popping up more and more every day. As well as other products. Its a sellers market, not a buyers. Most are crooks and do not care about their customers. When it comes right down to it, there is NOT much you can do without a huge hassel!!

Posted by P Williams on 2012-12-01:

Do not buy from this company. Issues everywhere..
Poor Customer service, you do not receive the product you order, slow shipping, warehouse issues, false information, misleading consumers by listing items not available but taking the money anyway, long hold times, No upper management available to speak to and zero communication as to orders that do not ship. This company will hold orders until, in my opinion, you have a few items...then ship to save costs and then you may or may not get what you paid for... Horrible company and I have an on-going issue right now for false advertisement of a product that I bid on, won, paid for and the company did not ship it and now they can't seem to locate the item but yet it appeared again on their online acution. I was a call center Manager and this company needs a staff and product renovation.

Posted by hif8678 on 2012-12-11:

File your complaints to the BBB in Texas.

Posted by Linda on 2012-12-31:

Have made a few winning bids on the auction line. A few I received others where out of stock. Some of the jewelry looked nothing like they looked in there picture, alot of junk!! I used to order form them, but now they are garbage!!

Posted by D.R. on 2013-03-02:

I have been buying merchandise from LC for 7 months. I haven't purchased anything online only from the phone. I have received everything I ordered in great shape. I received an item yesterday, however, that wasn't what I ordered and the item I ordered hadn't gone through. I believe the phone system must be getting bogged down to where the item after what you ordered is sent out. This is the first time it's happened. The representative is going to send me a postage return slip for the scappalite stones I didn't order and send the pink copper and sapphire drusy necklace I originally ordered that wasn't sent/ordered. I hope what I'm seeing for online purchases won't be happening to phone orders too. So far, my service over the phone has been superb, except for this one time. I hope my necklace will come, as promised.I suggest people watch the show and phone in their orders instead of purchasing them online. I've had every order successfully shipped save one.

Posted by Jennifer on 2013-05-05:

On the $1 auctions they have an ending time. However, about a minute before the auction is about to end it stops or locks me out so I can't bid again. Has anyone had this problem with the $1 auction. If so, what did you do to solve the problem? Thanks.