Expedia.com Complaint - No accountability - Expedia package deal (flight, car & hotel)
I recently booked a work trip through Expedia using their "Flight, Car, Hotel" package grouping. BIG MISTAKE!!! At the time of booking I did not receive a price breakdown as expected (i. e., X costs for flight, car and room rate). I emailed Expedia to inquire about this (as I need a detailed breakdown for reimbursement purposes) and was told I would have to take that up with the vendors used. I then contacted the hotel and was told that they cannot provide that information because I actually paid Expedia. This back and forth went on for 2 weeks prior to my trip. Every time I asked Expedia for this information they just referred me back to the hotel.
Fast forward to checkout. I did not receive an itemized bill from the hotel, so I requested one from the front desk. After some back and forth, I was told there was nothing they could do because, again, I had actually paid Expedia for this trip - not the hotel.
I contacted Expedia for some type of resolution. After approximately 10 minutes on hold I was connected to a very helpful and friendly representative. She immediately recognized the ongoing issue I had been having and apologized (unexpected, but not enough to get me to EVER use them again). After another 10 minutes she was able to provide me a breakdown.
Since when are receipts reflected how much you paid for something state secrets? I did not realize that Expedia dealt with classified information. All I wanted to know was my room rate and car rental amount.
I don't care if Expedia has a rate that is $500 better than another site, I will pay more to avoid the headache of dealing with them.
P.S. Their fabulous package deal ended up costing me about $250 more than if I had booked each item separately. Nice huh?