QVC, Inc. Complaint - QVC Discriminates
QVC has cancelled my account...several times. We had a CHAPTER 13 bankruptcy a few years ago. QVC was one of the accounts listed in that bankruptcy. In a chapter 13, you pay back just a percentage of what you owe to each company. The company, in return, HAS THE OPTION OF EITHER ACCEPTING OR REJECTING the terms of the chapter13. QVC ACCEPTED THE TERMS of our chapter 13. Then, a couple of YEARS later, I had ordered something and when I went to check the status of my order, my account had been CLOSED. When I called and asked WHY, I was told that I "owed Qvc money" and until that was resolved, I was no longer "allowed to shop" with them!! I explained that they had ACCEPTED the terms, but got nowhere. So, I opened another account...under an alias using the same address, email, etc. I got away with that for several months when they once again caught on, and closed my account. So I used my DOGS name this time, and my maiden name and opened yet ANOTHER account and for some time got away with it and was ordering to my hearts content. They closed my account sooner this time so I called to find out WHY and was told the same thing. They called me by my real name and I told them I was not that person, and why would they cancel my account, and they said any account using the DEBIT CARD number I was using would "not be allowed to shop with them". So, I simply got a different debit card with a new number. I once again changed my name and this time got away with it for TWO YEARS which really made them mad, lol. I tried to get into my account yesterday and saw it once again had been closed down and my order cancelled. The common denominator in this: Each time my account had been cancelled, it was when I had ordered something expensive. Like the one time it was a big screen TV, another time, a 8 foot Christmas Tree, and this time it was a Dyson vacuum cleaner which I didn't really need; just thought it was a good deal. So once again I called these phlegmwads and they said that "I owed Qvc money.", and I told them I did not owe them anything and they said that a person by my real name DID. So I told them I was "living with relatives" and was told that "NO ORDERS OR ACCOUNT WOULD BE ACCEPTED FROM ANYONE AT MY HOME ADDRESS!!! THat was when I told them right out that they only cancelled my account because of the chapter 13 bankruptcy in which they had ACCEPTED THE TERMs, and they therefore had NO RIGHT to cancel my account! There was silence on the phone; they had nothing to say as I let them know that I KNEW why they kept closing my account.
QVC feels they can discriminate and that is against the law. THEY ACCEPTED THE TERMS OF THE CHAPTER 13 and therefore, I do not see HOW they have the right to tell me I cannot have an account there. I intend to start calling attorneys to file a lawsuit against them for discrimination as that is exactly what they are doing. They are royally ticked that we filed a chapter13 and only paid back a small percentage of what we owed, HOWEVER, THEY HAD THE OPTION OF NOT ACCEPTING THOSE TERMS, IN WHICH CASE NEGOTIATIONS WOULD HAVE CONTINUED UNTIL AN AGREEMENT WAS REACHED." IF an agreement had not been reached, IF they still refused to accept the conditions, we would then have had to pay them in full...but THEY ACCEPTED THE TERMS!!! So, as far as I'm concerned, they have no right to ban me from shopping at their site. The only reason I am fighting this is strictly on the principle of the issue. IF I cannot find a lawyer who will take this case, I will once again open an account under a NEW name, and I have several other ADDRESSES I can use as I have lots of FRIENDS who will let me have things delivered to their homes. I also am getting yet another debit card number, and will be using a different phone number as well. They will NEVER be able to stop me from shopping there, and I am going to do this just to prove to those idiots that they cannot do this; it is not right, and I'm not going to take it. They simply don't know who they are dealing with, lol.