PODS Enterprises, Inc. Complaint - PODS: Where the customer is anything but king. - Moving using a pod
Moving using a pod - Complaint
I had to move and had about a week difference between when I needed to be out of my old place and when I could get into the new place. So I called Pods and their pricing was comparable to other moving companies. They delivered the pod as requested; I loaded it up, packing it to the brim with my stuff and that's when the trouble started.
When calling to move it to the new place, their pricing had suddenly changed, increasing by almost 50%. By that time, my stuff was already 'hostage'. Yes, I could have unloaded it, made new moving arrangements, but I figured that this was simply a billing error on their part and a quick call to customer service would fix it. -wrong-. In fact, dead wrong. Not only did I make many incredibly frustrating calls to customer service (each time getting a different answer), but they refused to budge and one representative even insisted that I was essentially 'lying'. They even charged my card without asking with the disputed amount.
These guys have atrocious customer service, will change their billing on you without notice and will even charge your card. Reading these reviews online and on sites like www.podsripoff.com, I can see that my experience is not unusual for the way this company apparently conducts business. I wish I had researched more before my move and saved both headache and money.