Cingular Wireless Complaint - Cingular Wireless........a conspiracy????
I canceled my Cingular Wireless service as a result of poor wireless reception and even worse customer service. While I thought that my problems would end when I canceled my contract, they had only just begun. I spent numerous days and hours on the phone calling many different numbers, being transferred and disconnected more times than I would like to count.
Who trains these people? No one knows what's going on. I returned all of my phones as Cingular requested and I never received a credit for them. I was told anything from, "it is your responsibilty to get the credit yourself, by calling the number on your credit card statement" (I was told this by a manager no less, pretty scary), to "you were never charged for the phone". I paid for the phone upon applying for the service!!!! AHHHHHHHHH!!!!!
I have been transferred to the wrong department, hung up on (accidentally, yeah right), given fax numbers as phone numbers to call, lied to, all just to get me out of their hair. Well guess what, I keep calling back and I will call back on a daily basis until I get my credit! All of the customer service reps. apologize and tell you that poor customer service is not their policy. WRONG! It's all they know! They are horrible!!!
They say, Yes I can help you, just hold on a minute, then they transfer you back to the beginning as if you just called in and then you have to wait 30 minutes on hold again, only to explain the whole thing all over again to the next rep.! I have been on hold up to an hour at a time.
I highly recommend that you do not sign up with Cingular. Try Verizon. I have them now and I have not had one problem. T-Mobile is another good one. I had problems with Cingular from day one.
I would like to say more, but I would have to use profanities. I am going to fill out a form to dispute the charges with my bank. It got to the point that I felt like one rep. would put me on hold and tell the next rep. to give me a hard time and not help me, but I know better, they are all just a bunch of uneducated people!
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