Hotwire, Inc Complaint - Save Money-do it yourself!
I booked a room with Hotwire for $159.00 a nite. When I checked out, the hotel in error processed another bill for $119.00 a nite. When I called Hotwire to credit my credit card the difference, I was told I missed the 48 hour guaranteed lowest rate by 12 hours! Hot wire refuses to return the difference to me. So much for the lowest price guarantee. In addition, I found them to have absolutely no customer service skills. There are multiple carriers out there for hotel rooms at a discount. Use them or do it yourself by calling the hotel for their lowest rate. You will save yourself a bundle.
Never, never recommending hot wire again.