Red Lobster Complaint - More Money Less FOOD
SPRINGDALE, OHIO -- I recently ordered a carry out of the Ultimate meal Feast which cost me approximatley 25.00 Someone else picked it up for me., I have had this meal many times when I sat in and felt like for 25.00 I should have had more than 3 crab legs..I proceed to ask to speak to a manager which I was on hold for 6minutes before the manager at the springdale location in Cincinnati Ohio came to the phone..after talking to him he informed me that they base your portion on weight 8oz. only. Well first off I feel for 25.00 dollars it should be more than that but I was ok with that..What upset me was the fact that as a manager he could care less if I ever came back or not.. My argument with him was ok I know you didn't create that policy but if I'm a customer displeased with that meal and threating to never return..A GOOD MANAGER WOULD HAVE SAID..I TELL YOU WHAT HOW ABOUT I GIVE YOU A COMPLIMENTARY APPETIZER WHEN YOU COME IN AGAIN SO THAT I DONT LOOSE YOUR BUSINESS..ARE THERE ANY MANAGERS THAT CARE THAT MUCH ANYMORE???
Just because of his actions I will not return there and will share with all my friends and co workers not to return as well..NOW WAS THAT WORTH LOOSING CUSTOMERS FOR..HE COULD HAVE SAVED THAT REVENUE FOR THAT LOCATION BY JUST TAKING A MOMENT AND SHOWED CONCERN, INSTEAD HE CHOSE TO HANG UP THE PHONE AND BASICALLY SAY..TO BAD!!!!!! WHERE OH WHERE HAS CUSTOMER SERVICE WENT..IT DOESNT EXSIST!!!!!!!