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Cheaptickets.com Complaint - Never book International tickets through cheaptickets.com - Customer Service
Customer Service - Complaint
I wanted to book an International flight from ATL, GA to Bombay, India.
So I called Customer Service. The guy was over friendly and gave me route through Canada and other halt at Munich, Germany but he never ever gave me the right information about the transit Visa required for halt of couple of hours at Toronto airport. Why would he give me that option without notifying anything about transit Visa..
Anyways, I was not able to board the flight and I wanted to talk to the supervisor at cheaptickets.com. Customer representative hung upon me!!!
They were not ready to make any arrangements for me or refund my ticket - finally I just canceled my tickets and wasted my money :(
This is the worse company and please don't fall in the trap of "deals" they provide...
They have worse customer service - the people are not at all qualified, unaware of what they do and are really rude!! Stay away!!
So I called Customer Service. The guy was over friendly and gave me route through Canada and other halt at Munich, Germany but he never ever gave me the right information about the transit Visa required for halt of couple of hours at Toronto airport. Why would he give me that option without notifying anything about transit Visa..
Anyways, I was not able to board the flight and I wanted to talk to the supervisor at cheaptickets.com. Customer representative hung upon me!!!
They were not ready to make any arrangements for me or refund my ticket - finally I just canceled my tickets and wasted my money :(
This is the worse company and please don't fall in the trap of "deals" they provide...
They have worse customer service - the people are not at all qualified, unaware of what they do and are really rude!! Stay away!!
Comments:
Posted by Ben There on 2010-07-25:
It is your responsibility to check visa requirements before purchasing a ticket. It is not a travel agent or airline agent's responsibility to ensure you are legal to enter or pass through a country.
There are just too many variations on the laws for all the 100 + nationalities that must purchase from them to know them all. For example, I have a friend that sounds completely American, but holds a British passport - is the agent supposed to guess that he is really British? Also, Canada can deny entry or transit to someone with a lot of DUI convictions. The agent can't assume that you have no convictions on your record.
There are just too many variations on the laws for all the 100 + nationalities that must purchase from them to know them all. For example, I have a friend that sounds completely American, but holds a British passport - is the agent supposed to guess that he is really British? Also, Canada can deny entry or transit to someone with a lot of DUI convictions. The agent can't assume that you have no convictions on your record.
Posted by Weedwhacked on 2010-07-25:
I worked for an airline and a travel agency and the story is the same. It is the passenger's responsibility to verify and obtain the required documents to travel internationally. It was your own responsibility so don't blame cheaptickets for your loss.
Posted by Ben There on 2010-07-25:
Delta actually has a really cool tool on its website to see if you need a visa: http://www.delta.com/planning_reservations/plan_flight/international_travel_information/visa_passport_information/index.jsp
Even they say "This search engine and database is provided and managed by the International Air Transport Association (IATA). You may wish to double-check foreign entry requirements by contacting your local embassy or consulate."
Even they say "This search engine and database is provided and managed by the International Air Transport Association (IATA). You may wish to double-check foreign entry requirements by contacting your local embassy or consulate."
Posted by custrelguy on 2010-07-27:
Hello,
I am contacting you from CheapTickets Customer Relations. If you could e-mail me your contact information, or record locator, to customerrelations@CheapTickets.com, I will be glad to review your account. In the subject line, please enter my name “Maggie” and include your blog and screen name.
Thanks,
Maggie
CheapTickets Customer Relations
I am contacting you from CheapTickets Customer Relations. If you could e-mail me your contact information, or record locator, to customerrelations@CheapTickets.com, I will be glad to review your account. In the subject line, please enter my name “Maggie” and include your blog and screen name.
Thanks,
Maggie
CheapTickets Customer Relations
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