Cottonwood Futons Complaint - Assembly nightmare
MADISON, WISCONSIN -- I ordered a futon from Cottonwood a few weeks ago, got it and went to assemble it with a friend last night. On the website it says that assembly is relatively easy and should take you about an hour. This could be true if the directions were clear or if the futon frame was even crafted correctly.
First, the directions contradicts its' self right off the bat by telling you to use one type of bolt in the first paragraph then a completely different one in the next, even though it was talking about the same part. The picture suggested to assemble it in a way that the end of the bolt would sick out on the side of the futon, which could be potentially dangerous. This made it incredibly difficult to know if what we were doing was even correct!!! To top it off, none of the components actually matched up correctly where the bolts were suppose to go. Some of the holes were too small, some were in the wrong spot; just ridiculous! We spent more time trying to correct the companies mistakes with the construction that it took us nearly 3 1/2 hours to finally get it some what done.
I found it comical that they say that the only other tool you could possibly need is a pair of scissors to cut the strapping aside from the ones they provide. What they sent was a joke and barely worked. I am good at assembly. I know what I am doing and am good with directions. I don't doubt myself, but KNOW this company is just in it for the money! Now that I have it up, it is obvious to me that this frame will not last. The base is flimsy and the metal grid that the futon actually sits on is already bent. Such a disappointment!