Sony Electronics Inc Complaint - Sony PS3 Repair (Never Send Back With Stuck Game)
I had my PS3 fixed by Sony twice in the past 4 months. Upon my last repair they finally replaced it. When it was sent back the game was stuck inside, I was told do not worry it will be returned hahahahah....Well the PS3 came back but not the game, after calling on the phone for over an hour I was told that it was shipped with the PS3. They in formed me that it was inside the flaps of the box or taped to the inside. Well the box is ripped into a thousand pieces and guess what no game. I then called back and some one told me it was shipped separate. Well a week has gone bye and no game. So I called again and was told that the game is always shipped with the system. After a long talk with several managers I was told that they are very sorry and can not be helped... Now I am out of a game. There policy is not to refund money for a lost game, because they always ship it back with the system. Well my shipping invoice from Sony does not say anything about my game just lists the system on the invoice.