Kmart Complaint - Summer Escapes 18ft. x 48 inch pool
MAIL ST., MASSACHUSETTS -- Who knows if I'm wasting my time writing here today but it's worth a short. I purchase a Summer Escapes pool from Kmart in Saugas, Mass on June 26, 2010. With the NE heat wave surging across the region pools quickly disappeared from retail shelves.
We called every Kmart in New England looking for the above pool. We located the last one in Saugas, Ma, roughly 50 minutes from my house. So off we went, wife and two daughters (10-6). We make the purchase, bring it home, open the box, only to view a pool that was filthy. After inspecting the inner lining I determined the pool hadn't been used, but needless to say it was out of the box laying on somebody's lawn.
What's blows me away is Kmart would accept this Return, not open the box, and resell it as first quality!!!!! Leaving somebody to purchase and then suggest they return the product!!!!
I called and explained what took place and was told to return it. Ya, right, with my two girls looking forward to going swimming and a heat wave in the near future. So I filled it up.
The pool itself seems ok. However the (problem #2) pump doesn’t support this size pool. It’s leaking profusely leaving me unable to keep it from turning blue. I’ve had no luck reaching Summer Escapes. My father purchased the exact same pool in June of 2010, he had the exact same leakage issue with the pump. However he was fortunate because he had an INTEX pump on hand. They’re swimming in a blue pool as my pool lay green.
I spoke to Kmarts Corp. Headquarters. They suggested I return the pool. Lol, so I said, who’s going to pay my water bill when I install a new pool? They couldn’t answer that question. I asked them why they couldn’t find anther pump and mail it to me and I was told it was against their Corporate policies.
So instead of just finding me another pump and shipping it to me asap, I’m suppose to be burdened by letting all the water out of the pool.
Costco is the only company that has a GRIP.