Bally Total Fitness Complaint - Deceitful Practice
I have seen numerous complaints online against this company about how they give members run-around when members request to cancel membership and how they manage to keep charging customers' account. I wish I researched this company before I got my membership.
In my case, I specifically informed the employee before signing up that I do not want a long term contract. The employee took my information and gave me a multiple page contract to sign. He never told me that he is making me sign a 2 year long contract. After few months of membership I moved to another city and Bally location was not convenient for me in my new city. When I called their customer service they informed me that I am bound by a contract. I informed them about my initial conversation with the employee when I signed up; but they chose not to hear me. So, I cancelled the payment through my credit card company.
Few months later I got a call from collection agency. When I explained how they deceitfully had me sign the contract, the collection agent told me they get that complaint a lot (Therefore I am not the only one they cheated). Yet, nothing could be worked out in terms of acquitting me from payment responsibility.
I would like to know who I can legally report it to so that legal action can be taken on behalf of consumer interest.