U-Save Complaint - If You Actually Want to Get a Car Don't Rent From These People!!!
ORLANDO, FLORIDA -- I'm writing to make you aware of the horrible service I received from the Orlando, FL airport location on July 21st. I had made a reservation weeks ago on 6/28/10 for 7/21 thru 7/26. I received a reminder the night before my trip never indicating a problem. I got to the Orlando Airport as scheduled at 10PM and went to the shuttle stop to wait for the shuttle. We waited 30 minutes and no shuttles ever came. I finally called the office and was told that they had no cars available. I informed the person I spoke to that I had made a prior reservation. He told me that didn't matter people decided to keep their cars longer and I would just have to find someone else to rent a car from. Now first of all if I hadn't decided to call. I would have been waiting there for who knows how long with no one bothering to notify me of the problem. Secondly, if you know you have a reservation scheduled that you need a car fulfill why do you allow people to keep the cars for longer. They should be told the car was promised to someone else. What is the point of taking reservations if you don't honor them. I had to go through the airport at 11 o'clock at night trying to find an available car and then had to pay $200.00 more than the quote I was given.