Travelocity Compliment - Crack Den Hotel was not a 3 star!!!
Okay, so we are headed to Hawaii for a romantic one week getaway. We had to overnight in Anchorage. No problem, she booked a three star through Travelocity. As we pulled into the motel efficiency parking lot, we both looked at each other. This was a two story, run down, crack den, hooker-ville motel. The photo from the web site looked nothing like this place. We continued with the check-in because maybe, just maybe, the room would be okay. As we walked to the room, we passed a row of old beat-up cars that had so much dirt and dust on them, it was clear they haven't been moved for a couple years. We also ran the gauntlet of drug dealers and a couple hookers en route to our room.
The room: One old couch in the living room could only be described as a smelly grease trap. The place looked like someone's old run-down apartment. There was food on the phone and the place reeked of the stench of IV drug users. I have been a cop for 22 years. I have seen places like this in the ghetto during flop house/drug raids. Words can not accurately describe the terrible run down condition of this pit.
We turned around and walked out. Of course, no refund. $100 bucks down the drain. We went to the Anchorage Downtown Marriott and spent an hour showering.
TRAVELOCITY: Forget working with Travelocity to fix this. They were of no use what so ever. It is clear to me that Travelocity could care less about the safety, let alone the comfort, of their dwindling customer base. To say that Travelocity was less than responsive would be kind. To say that they simply were not interested in making this right would be spot on. Days and days were spent on the phone only to finally be told that there was nothing they could do. Really? Nothing? What kind of crappy company is this?
WARNING: Never, use this company. There is no back-checking and no desire to look out for their customers. They put it all on the hotel. Total Bravo Sierra. Terrible company. You would do better to shop around yourself and avoid Travelocity like you would avoid the disease likely to be found in that room.
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