A & E Factory Service Complaint - A & E Factory Service is Not Reliable in Brookline, MA
Thanks for reading. Just a few details before I continue.
Location: Brookline, MA
Appliance: 2008 Maytag Dishwasher repair
Complaint: No call, no show.
A/E was supposed to come out to my place to fix a dishwasher under warranty. I booked my service directly from Maytag and the date they were supposed to arrive was 7/26/10 between 12pm-5pm. They stated that I needed to be available in the morning for a confirmation phone call so I called at 1030am and spoke to Veronica (800.771..3029) and told her my phone would be in an area with poor reception but to make sure to tell the technician that I would be home. She confirmed this and stated that it should not be a problem and told me everything was all set.
7/26/10 @ 3:55pm: I called again and spoke with Gris and she stated that the technician was running behind but would make it by 5pm. She assured me that my service call would be completed by the end of the day.
7/26/10 @ 5:46pm: No call. No show. I called and spoke with a manager and they hung up several times stating that they were going to re-route my call to the appropriate person.
I am so dissappointed that I wasted 1/2 a day and took of work early to get home and find out that they were so un-professional.
Please do not use these people for your service.